LIVE
CALLS ANSWERED
The front desk employee
that
never misses a call.
Afern answers every call, quotes live rates, and books the room straight into your PMS, so hotels never miss a reservation.
No new number. No new hardware. Live in a week.
BUILT TO WORK WITH THE PMS PLATFORMS HOTELS ALREADY USE
GUEST SATISFACTION
Calls rated positive by guests.
UPTIME
Always on. Zero downtime.
THE PROBLEM
Every unanswered call is a guest
you never get back.
A missed call rarely stays missed, it just turns into a booking for someone else.
01 / CALLS
Up to 40% of hotel calls go unanswered during peak hours and overnight, and guests rarely wait to leave a voicemail. They simply call the next hotel.
OF CALLS GO TO VOICEMAIL
02 / COMMISSIONS
The booking still comes through, it just happens elsewhere. A travel platform picks up where you didn't, and you pay 15–20% commission for a reservation that should have cost you nothing.
PAID ON REROUTED BOOKINGS
03 / STAFF TIME
Check-in time. Parking. Pet policy. The same few questions, answered dozens of times a day, time that should belong to the guests already on property.
OF REPEAT QUESTIONS DAILY
PRODUCT
From ring to reservation,
one system handles it.
No hand-offs, no follow-up calls. Afern ai carries the guest from hello to confirmed reservation.
CALL HISTORY
Every call, logged and searchable.
Every call Afern answers lands here, transcript, sentiment, and outcome, so nothing about a guest interaction is a mystery after the fact.
Sample data shown. Interface reflects the live product.
TIMELINE
Live in a week.
From kickoff to answering real calls in under two weeks, with no new hardware and a real setup team.
01
Tell us about your hotel
Share your PMS, phone number, and house rules — we configure Afern AI around your property in a short onboarding call.
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02
We connect it to your systems
No new number, no new hardware, Afern AI connects straight into your existing phone line and PMS.
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03
Go live and listen in
Every call is answered from day one. Transcripts arrive in real time, so you can fine-tune anything that isn’t quite right.
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WHY AFERN
Not an answering service. Not an IVR.
Most tools take a message or route a call. Afern actually finishes the job, quoting rates, checking availability, and confirming the reservation while the guest is still on the line.
AFERN AI · WHY US
✓ Answers in under two seconds
✓ Speaks the guest's language
✓ Checks live availability and rates
✓ Confirms the booking on the call
✓ Writes it into your PMS
ANSWERING SERVICES & IVR
— Picks up or routes the call, nothing more
— No live availability or rates
— Cannot book the room
— Hold music, menus, or a callback later
— Guests often hang up and call the next hotel
Get Afern AI free for
14 days.
Try Afern AI free and hear how it handles a real guest call. Cancel anytime, no long-term contract.
GET IN TOUCH →
FAQ
Questions,
answered.
The front desk that never misses a call. Answers, books, and syncs with your PMS - so independent hotels never miss a reservation.
CONTACT
info@afernai.com
© 2026 AFERN AI · ALL RIGHTS RESERVED
PRIVACY
TERMS
ALL SYSTEMS NORMAL